Privacy

General statement

We know that you are sharing a lot of deep personal stuff with us and will do everything we can to maintain that trust.

We developed the Climbing Fish process so that we operate as a trusted friend, we keep your private details private, and we know if we betray this confidentiality we are doomed. We do however ask you some questions such as Sex and age to get a grip on where the social actualizers actually lie. We won't sell this data or use it to sell to you you. In short your trust in us is our future.

Privacy policy

This privacy policy (this “Policy”) describes the practices Climbing Fish Ltd. with respect to our collection, use, storage and disclosure of personal information provided to us from users of our Website.

This Policy forms an integral part of Terms of Use Agreement, which is incorporated by reference. Any capitalized term used but not defined in this Policy will have the meaning defined in the Terms of Use Agreement.

All references to “Website” in this Policy refer to our websites located at www.climbingfish.com

Introduction

We respect and uphold individual rights to privacy and the protection of personal information. We know how important it is to protect your personal information and want to make every customer experience safe and secure. In keeping with that goal, we have developed this Policy to explain our practices for the collection, use, and disclosure of your personal information.

For the purposes of this Policy, “personal information” means information about an identifiable individual, including, for example, an individual’s Age, name, home address, work address, sex, and emails. We will only collect, use or disclose personal information in accordance with this Policy, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us (“Applicable Privacy Laws”).

We have appointed a Privacy Officer who is responsible for our compliance with this Policy. Information on how to contact the Privacy Officer can be found below.

COLLECTION AND USE OF PERSONAL INFORMATION

We collect two types of information through our Website: personal information and non-personal information.

Personal information

We may collect personal information such as:

  1. your contact information – for example, your email address;
  2. your profile information – for example, name, your 300 character profile, your age, sex , work location and live location.

Non-personal information does not identify you as an individual. For example:

  1. we may collect certain non-personal data when you visit our Website, such as the type of browser you are using or the referring URL; or
  2. we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the service, or information that you requested. For example, we require your email address in order to verify your account, which is necessary so that notifications may be sent to you electronically. Should you no longer wish to receive notifications from Climbing Fish when you receive a message from another Climbing Fish user via Climbing Fish, you may unsubscribe to the service through the account Settings. Climbing Fish will not send you notifications after your account is unsubscribed.

USE OF PERSONAL INFORMATION

We may use your personal information for a number of different business purposes, for example to:

  1. Present your name or nickname and profile to other users of the Website with the view to creating a contact
  2. provide customer support to assist you with your questions or complaints;
  3. conduct surveys in order to improve our services;
  4. advise you of changes to our services, or new services that we may implement from time to time;
  5. measure and improve the effectiveness of our Website or our marketing endeavours;
  6. detect and protect against fraud and error;
  7. track and analyze your preferences to better understand your service needs and eligibility; and
  8. for other purposes as described in this Policy.

We limit the personal information we collect and use to that which is necessary to fulfill our business purposes. We will not collect, sell, distribute or use personal information for any other purposes without your further consent, as required by law or as authorized by Applicable Privacy Laws.

YOUR CONSENT

We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by Applicable Privacy Laws. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Policy and as may be further identified at the time of collection.

Express Consent

You may be asked to give your express consent to our collection, use or disclosure of personal information – for example, by being asked to check a box to indicate your consent to receive marketing communications.

Implied Consent

Other times, you may provide your implied consent to our collection, use or disclosure of personal information when we can reasonably conclude that you have given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you – for example, when you provide us with a profile, you provide us with implied consent to publish that information for other selected users of the Website to view.

Withdrawing Your Consent

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions.

INFORMATION WE MAY COLLECT DIRECTLY FROM YOU

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

Follow-Up and Surveys

From time to time, we may send you a follow-up letter to thank you for your use of the Website, or we may contact you to ensure that you are completely satisfied.

We may use contact information collected online to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.

Connecting

We will use some elements of your personal information (such as your location or your profile information) to chose a connection for you from among our other users.

Customer Support Centre

We operate an electronic customer support centre to accept and address your questions, concerns, or complaints. When you contact our customer support centre, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you need to make a change to your account, we will ask for personal information to verify that you are the account holder.

INFORMATION WE COLLECT AUTOMATICALLY

In some cases, we automatically collect certain information.

Our Website

When using our Website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Website, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the internet browser you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Website.

Cookies

The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site, to offer personalized Web page content and information for your use, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

Web Site Tracking Information

We may use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes we may link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

Links to Other websites

Our Web Site may contain links to other websites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.

SUPPLEMENTING INFORMATION

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

DISCLOSURE AND SHARING OF YOUR INFORMATION

We do not sell or license your personal information to any other party.

Service Providers

We may use third party service providers (for example, web hosting providers, data management providers and/or payment processors) to manage one or more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Policy.

By registering for a for-fee service and providing your credit card details, Climbing Fish will use the credit card information you provide to bill you for services. By providing your credit card details to us, you consent to and authorize us to provide your credit card details to payment processors and financial institutions necessary to process your payment.

To provide increased availability of the Website, some of these operations may result in personal information collected by Climbing fish being stored outside the US and, as a result, such personal information stored outside of the US may be accessible to law enforcement and regulatory authorities in accordance with applicable laws of countries outside the US.

Legal Disclosure

We may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

SECURITY OF PERSONAL INFORMATION

The security of your personal information is a high priority for us. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information. Reasonably secure methods are used whenever we destroy personal information.

REQUESTS FOR ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

Applicable Privacy Laws allows any individual the right to access and/or request the correction of errors or omissions in his or her personal information that is in our custody or under our control. Our Privacy Officer will assist the individual with the access request.

This includes:

  1. identification of personal information under our custody or control; and
  2. information about how personal information under our control may be or has been used by us.

We will respond to requests within the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization it was disclosed to.

In certain exceptional circumstances, we may not be able to provide access to certain personal information it holds about an individual. For security purposes, not all personal information is accessible and amenable by the Privacy Officer.

If access or corrections cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.

REMOVAL OF YOUR INFORMATION

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. Personal information used to make a decision that directly affects an individual will be kept for at least one year after such a decision. We have retention standards that meet these parameters.

CONCERNS OR QUESTIONS REGARDING OUR COMPLIANCE

Questions or concerns regarding our compliance with this Policy may be directed to the Privacy Officer, Phil O'Brien, at phil@climbingfish.com.